fillbet Frequently Asked Questions

fillbet accepts any valid Philippine government-issued ID for KYC: National ID, Passport, Driver's License, SSS/UMID card, or Voter's ID. You'll also need a selfie holding your ID. For proof of address, a recent utility bill, bank statement, or barangay certificate works. Submit your documents through the Verification section of your fillbet account dashboard.

No. fillbet strictly enforces a one-account-per-person policy. Opening multiple accounts — whether under different email addresses, names, or payment methods — is a violation of the Terms and Conditions. If duplicate accounts are detected, all accounts may be suspended, wagers voided, and promotional winnings forfeited. If you've accidentally created two accounts, contact support immediately.

On the fillbet login page, click "Forgot Password" and enter your registered email address or mobile number. You'll receive a password reset link or OTP within a few minutes. If you no longer have access to your registered email or phone number, contact fillbet support at [email protected] with your account details and a valid ID for manual verification.

To permanently close your fillbet account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Ensure your Wallet balance is zero before requesting closure, or ask support to process a final withdrawal. Account closure is irreversible. If you're closing due to gambling concerns, consider self-exclusion first — it's reversible after the elected period.

Log in to your fillbet account, go to the Cashier or Deposit section, and select GCash as your payment method. Enter the amount you wish to deposit, then follow the on-screen prompts to authenticate via the GCash app. Deposits via GCash are typically credited to your fillbet Wallet within seconds. Make sure your GCash account is fully verified (KYC-cleared) for higher transaction limits.

Minimum deposit amounts at fillbet vary by payment method and are displayed in the Cashier at the time of deposit. As a general guide, GCash and PayMaya deposits typically start at ₱100. Bank transfers via BPI, BDO, Metrobank, and UnionBank may have higher minimums. Cryptocurrency deposits via USDT TRC20 also have their own minimums shown at checkout.

fillbet processes withdrawal requests within 24 hours of approval. GCash and PayMaya withdrawals are typically completed same-day once approved — often within a few hours during regular processing hours. Bank transfers (BPI, BDO, Metrobank, UnionBank) may take one to two business days depending on the receiving bank. USDT TRC20 withdrawals are processed on-chain and subject to network confirmation times.

fillbet does not charge internal fees for standard deposits or withdrawals. However, your payment provider — GCash, your bank, or your crypto exchange — may apply their own transaction fees or exchange charges. For USDT TRC20 withdrawals, network gas fees apply and are deducted from the transfer amount. Always check your payment provider's fee schedule before transacting.

Common reasons for withdrawal delays at fillbet include: pending KYC verification on your account, a withdrawal amount that triggers enhanced due diligence review, a mismatch between your fillbet account name and your payment account name, or your bank's own processing schedule. If your withdrawal has been pending for more than 48 hours, contact fillbet support at [email protected] with your transaction reference number.

No. fillbet requires withdrawals to be made to the same payment method and account used for deposits. This is an anti-money laundering (AML) requirement, not an arbitrary restriction. If your registered GCash number has changed, contact fillbet support to update your payment details — this process requires identity verification before the new number is approved for withdrawals.

fillbet's slot library includes titles from leading providers popular with Filipino players — including JILI slots, PG Soft, Pragmatic Play, and more. You'll find classic 3-reel slots, modern video slots with bonus features, progressive jackpots, and fishing-themed games. The full catalogue is accessible via the Slot section of the fillbet platform, with filters by provider, RTP, and volatility.

All games on the fillbet platform use certified Random Number Generators (RNG) supplied by the game software providers. RNG certification means game outcomes are statistically random and cannot be manipulated by fillbet or the player. Live casino games use real-time dealers and multiple camera angles for full transparency. RTP (Return to Player) percentages are published within each game's information panel.

Yes. The fillbet platform is fully optimised for mobile browsers on both Android and iOS. You don't need to download a separate app — simply open fillbet.vip in your mobile browser, log in, and play. The interface adapts automatically to your screen size. For the best experience, use a stable WiFi or LTE connection, as mobile data can sometimes cause intermittent disconnections during live casino sessions.

Yes. fillbet's live casino section features real-time games streamed from professional studios, including Live Baccarat, Live Roulette, Live Blackjack, and game show-style titles. Dealers are visible on screen and interact in real time. Many tables offer multi-language support including Filipino-friendly hosts. Live casino games are accessible from the fillbet Casino section of the platform.

fillbet offers a welcome bonus for new members on their first qualifying deposit. The specific bonus amount and structure — whether it's a deposit match, free spins, or a combination — are published on the Promotions page at the time you register. Welcome bonus terms include a wagering requirement that must be met before bonus-derived winnings can be withdrawn. Always read the full promotion terms before opting in.

A wagering requirement (also called a rollover or playthrough requirement) specifies how many times you need to wager bonus funds before they convert to real, withdrawable money. For example, a 20x wagering requirement on a ₱500 bonus means you need to place a total of ₱10,000 in qualifying bets before withdrawing. The eligible games and time limit for clearing the requirement are stated in each promotion's terms.

Yes. fillbet bonuses have an expiry period within which the wagering requirement must be completed. The expiry period varies by promotion — typically 7 to 30 days from the date the bonus is credited. If the wagering requirement is not met within the specified period, the bonus funds and any winnings derived from them are automatically forfeited. Check the individual promotion terms for exact expiry details.

If you have an active bonus on your fillbet account with a pending wagering requirement, withdrawing your deposit balance may cause the bonus and associated winnings to be forfeited, depending on the promotion terms. Some promotions allow you to forfeit the bonus and withdraw your real-money deposit; others apply the requirement to your full balance. Read the bonus terms carefully, or contact support before withdrawing.

fillbet rewards regular players through ongoing promotions, reload bonuses, cashback offers, and a tiered loyalty program. Higher-tier members benefit from faster withdrawals, dedicated account managers, higher deposit and withdrawal limits, and exclusive promotions. Details of the current loyalty tier structure and how to progress are available in the Promotions section of the fillbet platform after logging in.

fillbet operates in alignment with the standards set by PAGCOR (Philippine Amusement and Gaming Corporation), the primary gaming regulatory authority in the Philippines. PAGCOR oversees online gaming operations serving Filipino players and sets requirements for responsible gaming, anti-money laundering, and fair play. fillbet's platform, games, and payment practices are designed to meet PAGCOR-aligned regulatory expectations.

The minimum legal age to gamble at fillbet is 21 years old. This aligns with Philippine gaming regulations under the PAGCOR framework, which sets 21 as the minimum age for casino-style gambling. fillbet enforces this through age verification at registration and during KYC. Accounts belonging to persons under 21 will be immediately suspended, wagers voided, and deposits returned.

To self-exclude from fillbet, email [email protected] with the subject "Self-Exclusion Request" and specify your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. After identity verification, your account will be suspended within 24 hours, promotional emails will stop, and your balance will be preserved for withdrawal. Self-exclusion periods cannot be reversed early — this protection is intentional.

fillbet provides the following responsible gaming tools directly in your account dashboard: deposit limits (daily, weekly, monthly), session time reminders, cooling-off periods (24 hours to 30 days), loss limits, and voluntary self-exclusion. These tools are available to all members at no charge. If you're experiencing gambling-related difficulties, fillbet encourages you to use these tools and seek support through available Philippine mental health resources.

fillbet support is available via email at [email protected]. When contacting support, include your registered email address and — for account-specific queries — your account username or transaction reference number. fillbet aims to respond to all support emails within 10 business hours. For urgent responsible gaming requests such as self-exclusion, responses are prioritised and processed within 24 hours.